Platform Usage Audit
A structured review of how people move through your service platform—where they stall, drop off, or succeed.
We map the live paths your users take across booking, account, and support flows. You receive a prioritized list of friction points, evidence from session and event data, and a clear brief for what to change first. Suited for operators who sense leakage but need proof before investing in redesign or engineering time.
What is included
- Event and funnel inventory against your stated service outcomes
- Drop-off and recovery path analysis for primary journeys
- Written findings with severity and effort estimates
- Working session to align product and operations on next steps
Prefer to see the full process first?
Our process page walks through how an analytics engagement typically unfolds from intake to handover.
View the process